Aloware’s v11.15.0 release brings new AI voicemail options, improved CRM list imports, flexible customization tools, and stronger security. Here’s what’s new:
Smarter voicemail handling for AloAi agents
No more wasted calls on voicemail. Outbound AloAi Voice Agents now recognize voicemail automatically and act based on your settings:
- Hang up instantly to move to the next call
- Drop a prerecorded message with dynamic fields (like customer name)
- Or let AI craft a personalized voicemail on the spot
Your campaigns stay efficient, and customers always get a polished experience.
International calling restrictions
Unexpected bills are a thing of the past. By default, international calls and texts are now blocked for new AloAi agents. Admins can enable them when needed, but:
- Restricted attempts are blocked with a clear error
- All attempts are logged for visibility
This keeps compliance tight and costs predictable.
Background noise options for VoiceBots
Not every interaction should sound like a call center. You can now set the audio environment for AloAi Voice Agents:
- A clean, noise-free setting for maximum clarity
- Or natural backgrounds (coffee shop, outdoor) for a casual, authentic feel
It’s a simple change that makes conversations sound more human—and more aligned with your brand.
Easier contact imports from HighLevel
No more CSV juggling. Contacts from HighLevel can now flow directly into:
- Aloware Lists
- The Power Dialer
- Broadcast campaigns
Apply filters by tags, company, or creation date to pull in exactly the contacts you need—whether static or dynamic.
Webhook improvements
Admins now have the option to Save without Test, so the first payload comes from a real event. That means:
- Cleaner field mapping in tools like Zapier or HubSpot
- Fewer errors and setup delays
Integrations now work the way you expect.
New Call Criteria integration card
The Integrations page now features a Call Criteria card with:
- The Call Criteria logo for quick recognition
- A “Learn More” button linking to a dedicated landing page with engagement tracking
- A design consistent with other integration cards
This is a quick win that strengthens the partnership with Call Criteria and lets us measure real user demand before deeper integration.
More customization and team management
- Custom “About this Contact” section
Admins can now decide which fields show up in the “About this Contact” panel, making it easier to highlight the most relevant customer details for their team.
- Saved sorting in the Power Dialer
Teams can set how contacts appear in the Power Dialer (e.g., by name, date, or other fields) and save those preferences for future sessions, improving workflow consistency.
- Clearer “Date Added” filters
Filters for “Date Added” are now standardized across Lists, the Power Dialer, and the Contacts page. This eliminates confusion between similar fields and ensures reports align.
- Bulk user management for ring groups
Admins can now bulk-add users to ring groups, removing the need to assign them one by one. This speeds up setup and team adjustments.
In-app port-in request form
Admins can now request number porting directly in Aloware under Account → Number Port → Port-In Request. The form guides you through required documents and steps, so you don’t need to manage requests outside the platform.
Clearer bulk recording downloads
Recordings downloaded in bulk now include:
- Date
- Line name
- Caller and recipient numbers
- Communication ID
This makes identifying calls in large datasets much faster.
HubSpot broadcast validation
Broadcasts using HubSpot lists now check for empty lists up front. If no contacts are found the broadcast won’t start and a clear error explains why. This avoids broadcasts getting stuck in an “enrolling” state.
Verified Caller ID updates
Caller IDs can now be re-registered without conflict errors. We’ve also added in-app guides to explain setup and usage limits, making it easier to get Caller ID right the first time.
Stronger password requirements
To strengthen account security:
- New passwords must be at least 12 characters, with one uppercase, one number, and one special character
- A live validator shows if rules are met
- Existing users can keep current passwords until they reset
That’s v11.15.0 in a nutshell—smarter AI, smoother CRM workflows, and stronger compliance tools to help your team focus on customers.
Call Timeline (Phase 1)
The first phase of the Call Timeline is now live. It provides a clear view of a call’s lifecycle, showing key details like wait time, hold time, talk time, and who ended the call.
With this update, managers and agents can quickly review what happened during a call, troubleshoot issues, and build confidence in their call data—without needing to check external logs.
You’ll find the Call Timeline in the Admin/Classic Communication Details page, Talk Communication Details, and Talk Communication Logs.
That’s v11.15.0 in a nutshell—smarter AI, smoother CRM workflows, and stronger compliance tools to help your team focus on customers.