All the features you want in one platform

Utilize standard 10-digit phone numbers for sending compliant, high-volume SMS messages, offering a balance of personalization and scale, while ensuring deliverability and carrier compliance.

Categorize different interactions, such as calls, emails, and SMS, in your CRM to better organize and track customer engagement.

Adds an initial line to the enrolled contact.

Adds a tag to the enrolled contact

Adds the contact to a user's PowerDialer.

Monitor and manage agent availability to ensure optimal coverage and efficient customer service.

Automate custaomer interactions via SMS with an intelligent chatbot that responds to inquiries, handles routine tasks, and engages customers 24/7 without losing the personal touch.

Gain insights into your call performance with AI-driven analytics, including summarizers and call chapters, allowing you to easily skip to the key parts and enhance decision-making and strategy.

Automatically condense conversations into key points and post them directly to your CRM as call notes. This feature ensures you capture important details without manual note-taking, streamlining your workflow and enhancing productivity.

Qualify leads automatically before you follow up

Review AI-generated summaries after every call to catch up on interactions.

View talk time and customer sentiment trends across your org.

Easily allocate phone numbers to team members or departments for streamlined communication

Automatically log all communication activities, including calls, messages, and emails, in your CRM without manual input.

Distribute incoming calls to the most appropriate agent based on customizable settings, including predefined rules and availability. Plus, integrate directly with your CRM to pull in deal and contact data from HubSpot, allowing for intelligent call routing based on this information.

Sync data between your CRM and phone system in both directions, ensuring consistency and accuracy across platforms.

Manage your call preferences with blacklisting options to minimize unwanted interruptions. Our system also automatically detects potential spam callers and blocks them, saving your reps time and preventing distractions.

We handle the A2P 10DLC brand registration process on your behalf, ensuring compliance with carrier regulations for sending high-volume SMS, so you can focus on your business without worrying about administrative tasks.

Launch large-scale SMS campaigns to reach multiple customers simultaneously.

Send multimedia messages to engage customers with images, videos, and more.

Sync call data, conversation notes, and insights automatically

Keep outreach data organized and actionable

Measure customer satisfaction levels with post-call surveys and feedback to continuously improve your services.

Easily find your appointments and reminders on the new calendar view for month, week, and day views, now with a full list view.

Analyze call data to uncover insights and trends that drive better decision-making and performance improvements.

Track and analyze not just call lengths, but also wait time, hold time, and talk time metrics to ensure every interaction is productive and efficient.

Seamlessly forward calls to external numbers with backup options to ensure no calls are missed, enhancing customer service and availability.

Automatically log all call details in your CRM, ensuring a complete record of interactions for better tracking and follow-up.

Use the lead or contact's phone number as the caller ID when transferring a call. Additionally, with call masking, you can spoof a verified number of your choice as the caller ID.

Track and log the result of each call in your CRM, helping to measure performance and ensure appropriate follow-up actions.

Evaluate and categorize incoming calls based on customizable predefined criteria to identify high-quality leads, ensuring that your team focuses on the most valuable opportunities for follow-up.

Store and log call recordings directly in your CRM for easy access, review, and quality assurance.

Organize and categorize calls by applying custom tags, making it easier to search, track, and analyze conversations based on specific topics or outcomes.

Monitor and record calls for quality assurance and training purposes, ensuring consistent communication standards.

Automatically transcribe calls and store the transcripts in your CRM, allowing for quick reference and detailed analysis.

More than just dedicated time for finalizing notes, our powerful wrap-up screen automates follow-ups and next steps, making it easier for teams to ensure thorough customer care without the hassle of manual tasks.

Display a personalized or business phone number when making outbound calls to maintain a professional appearance and build trust with your contacts.

Changes the disposition status of the enrolled contact.

Changes the enrolled contact's owner.

Updates contact's lead source.

Enhance your browsing experience with a Chrome extension that integrates calling features directly into your web activities.

Clear your entire Power Dialer list to reset or refresh the contacts in your dialing sequence, allowing for a clean slate when starting a new campaign.

Instantly initiate calls directly from within your CRM with a single click.

Make calls inside your CRM or while browsing webpages.

Transfer calls to another agent without informing the caller, allowing for a smooth handoff.

Host conference calls to bring multiple participants together for collaborative discussions.

Categorize and label the outcome of each customer interaction, making it easy to track the status of leads or clients, streamline follow-ups, and improve overall communication management.

Label contacts with custom tags to group and categorize them, enabling targeted outreach based on customer type or behavior.

Improve coaching with AI call summaries and sentiment tracking

Leverage custom fields in your CRM to capture and store unique data, ensuring a personalized and tailored experience for managing contacts.

Link AI agents with your tech stack to perform desired actions.

Create tailored welcome messages and voicemail greetings that align with your brand and enhance customer experience.

Get a memorable, personalized phone number that reflects your business or spells out a keyword, making it easier for customers to recognize and contact you.

A comprehensive interface that centralizes key data, performance metrics, and reports, offering real-time insights into your team's activities and allowing for informed decision-making.

Customize your call settings by using the contact owner's line or the contact's last communication line instead of the default selected line, ensuring a more personalized and consistent communication experience.

Link Aloware with email platforms to send, track, and manage email-based communications alongside calls and SMS.

The contact will be dis-enrolled from the current workflow and will be enrolled in the selected sequence. Any steps from the current sequence will be ignored.

Automatically add or remove contacts from a sequence ensuring that they receive the right communication at the right time.

View a comprehensive list of all contacts currently enrolled in a sequence.

Easily sort and manage calls and recordings based on specific criteria for efficient tracking and analysis.

Convert web form submissions into instant phone calls, allowing for immediate customer engagement and support.

Transform web form submissions into instant text messages for quick follow-up and engagement.

Streamline customer interactions with interactive voice response systems and call menus that guide callers to the right department or information.

Customize which events and data are sent to your CRM, based on criteria like communication direction , type (call, SMS, email, etc.), & disposition status.

Effortlessly connect with your existing tools and platforms to streamline workflows and enhance productivity.

Automatically direct calls to the most appropriate agents based on skills and availability for improved customer experiences.

Acquire phone numbers from over 70 countries to expand your global reach, allowing customers worldwide to call you easily.

Track and analyze how often specific keywords or phrases are used during calls or messages to gain insights into customer interactions, trends, and agent performance. Additionally, benefit from call highlights, PII and private data masking, and the ability to redact sensitive or harmful language for enhanced security and compliance.

Surface key topics, objections, and competitor mentions

Ensure accurate identification of phone numbers with LRN, helping you verify the type of number (mobile, landline, or invalid) to prevent sending texts to landlines or dialing invalid numbers.

Track and update lead statuses within your CRM, helping you manage the sales pipeline and prioritize follow-ups efficiently.

Observe calls in real-time to ensure quality and provide immediate support to agents as needed.

Increase call pickup rates with localized numbers

Marks the enrolled contact as DNC (Do Not Contact).

Access your calling and messaging features from anywhere with our user-friendly mobile and desktop applications, available on both iOS and Android.

Receive real-time notifications in your CRM for important activities, such as incoming calls, messages, or deal updates, so you never miss a critical interaction.

Protect your phone numbers from being flagged as spam with NumberGuard, ensuring reliable communication.

Manage all communications (calls, SMS, fax, emails) in a unified inbox to streamline customer support and engagement.

Gain insights into customer interactions across various communication channels, helping y

Leverage our open API with extensive options for building and integrating your own systems directly into Aloware, enhancing functionality and customization.

Set how calls are handled outside business hours.

Manage unlimited outbound efforts and handle incoming calls seamlessly with a unified business phone system.

Maximize your outbound call strategy to enhance your sales and support efforts.

Use phone number extensions to facilitate direct dialing to specific team members or departments for easier communication.

Transfer your current phone numbers to our platform with minimal downtime, so your team can continue working without interruptions.

Connect with more leads and increase pickups

Review lead information before dialing to personalize your approach and improve conversation quality.

Instantly dial the next lead as soon as an agent becomes available, ensuring no time is wasted.

Seamlessly pull deal information into your phone system from your CRM to enhance sales calls and ensure informed conversations.

Offer callers the option to receive a callback instead of waiting in line, enhancing their experience and reducing frustration.

Keep your CRM data up to date with real-time synchronization, ensuring all changes to contacts, calls, and activities are immediately reflected.

Immediately call a customer again with the push of a button when they don’t pick up the first time, making follow-ups fast and efficient.

Remove contacts from "Selected" PowerDialer list.

Remove contacts from the Power Dialer when they no longer need to be called, ensuring your dialing list stays focused and relevant.

Removes a tag from the enrolled contact.

Track coaching opportunities, talk times, and FAQs

Generate detailed reports with key insights and performance metrics on calls, SMS campaigns, and agent activity. Utilize insights to create custom reports tailored to specific customer needs, helping you make data-driven decisions to optimize your communication strategy.Receive daily summaries of key performance metrics and activity automatically delivered to your inbox, ensuring you stay informed and can quickly identify trends or areas for improvement.

Efficiently manage incoming calls by organizing them into queues, ensuring every caller is attended to in a timely manner.

Never miss another call due to not hearing it, ensuring you're always connected.