Elevate rep performance with
conversational intelligence
Accelerate quality control, improve agent productivity, and track customer sentiment—all without call listening. Instantly transform call data into actionable AI insights.
on
by 300+ verified sales teams.
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Why Aloware?
Instantly turn call transcripts into key takeaways
Save hours of call listening
Stop sifting through call recordings for QA and bank more hours in your day. Take action faster with AI-generated summaries that provide need-to-know highlights.
Keep campaigns compliant and worry-free
Simplify A2P 10DLC registration, manage opt-outs, and maintain a clean sender reputation. Carriers stay happy; customers stay engaged.
Keep tabs on call center trends
Aggregate talk time and customer sentiment data across your call center. Quickly identify high-impact trends and performance gaps, without exporting spreadsheets.
Protect your time and sanity
Stop sampling random calls to evaluate reps—or relying on hunches. Make coaching more objective with instant AI takeaways.
Our Features
Designed for fast, compliant outreach at scale
Sentiment/tone analysis
See whether rep/customer emotions trended positive or negative
Keyword tracking
Track terms of interest (like product or competitive mentions) across calls
Customizable categories
Tailor summaries to team goals and preferences.
Simplified QA
Quickly review rep talk tracks and objection handling.
Time-stamped transcripts with playback
Look beyond the summary and review full call context when needed.
Advanced search
Search call summaries by keyword to review
Instant coaching insights
Identify high/low performers and strengthen coaching with specific examples
Connects to the CRM your team already uses
Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.
Testimonials
Why growing teams rely on Aloware
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“
The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Kevin Ramproop
CTO at Express Trucking Group
“
Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
Hayato Hori
CEO at RocketOffr
“
I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Patricia Araiza
Manager, Sales Development at GoSite
“
Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
Ryan Buswell
CEO at JustPressOne, Inc.
“
I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Patrick D.
Construction
“
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Samantha S.
Call Center Supervisor
“
I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Dave N.
Sales director
“
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Brandon S.
Assistant Director of Admissions
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“
I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."
Erica C.
Customer service rep
How Aloware works across your entire revenue team
Sales
Zero in on rep objection handling, solution pitches, and deal blockers. Identify key learning moments and avoid guesswork.
Customer support
Quickly understand customer emotions, recurring pain points, and agent resolution steps on calls, without hours of listening.
Operations & QA
Hold teams accountable with real-time data. Instantly surface activity metrics and view CSAT trends call center-wide.
Frequently asked questions
What is AI conversation intelligence for sales and support calls?
AI conversation intelligence is software that records, transcribes, and analyzes every customer call — pulling out summaries, sentiment, keywords, and coaching moments automatically, so managers don't have to listen to recordings. Aloware's AI Conversation Insight converts each call into a time-stamped transcript, generates a custom summary based on the categories you care about (objections, next steps, pricing mentions, etc.), and rolls everything into team-wide trend dashboards — no separate analyst tool required.
What is AI-powered call intelligence and how does it work?
AI-powered call intelligence uses speech-to-text plus large language models to turn raw call audio into structured, searchable data — transcripts, summaries, sentiment scores, keyword counts, and coaching flags. Aloware processes every inbound and outbound call automatically, extracts the moments that matter (rep talk tracks, customer pushback, competitive mentions), and pushes the output into your CRM and team dashboards in near real-time, with no manual tagging required.
How does AI call intelligence improve QA and coaching?
It collapses hours of call listening into a few minutes of scanning. Instead of sampling 5 random calls per rep per week, managers can see AI-generated summaries across every call — sorted by sentiment trend, objection type, or rep performance — and click into the time-stamped transcript only when a specific moment deserves attention. Aloware's instant coaching insights flag high and low performers automatically and surface specific call examples you can use in 1:1s, so coaching becomes evidence-based instead of vibes-based.
What software gives you AI-driven call insights and summaries?
A handful of vendors offer AI-driven call insights — Gong, Chorus, and CallRail focus on the analytics layer, while platforms like Aloware bundle insights with the dialer and CRM so you don't need a separate analytics tool. Aloware's AI Conversation Insight gives you AI call summaries, sentiment and tone analysis, keyword tracking, customizable summary categories, and time-stamped transcripts with audio playback — all included with the $30 per agent per month license, not as a paid add-on.
Does Aloware integrate with Gong, or is it a replacement?
Both — depending on your stack. Aloware integrates natively with Gong: calls and recordings sync automatically so your existing Gong analytics workflows stay intact. For teams that don't already have Gong, Aloware's built-in AI Conversation Insight delivers most of the same value (transcripts, summaries, sentiment, keyword tracking, coaching insights) without the additional license cost, since it's included with the platform. Larger enterprises typically run both; SMB and mid-market teams usually consolidate on Aloware.
What's the difference between AI Conversation Insight and AI Voice Analytics?
AI Voice Analytics is the broader analytics layer — call volume, talk time, answer rates, agent activity metrics, and team-level dashboards. AI Conversation Insight is the content layer — what was actually said on each call, the sentiment behind it, the keywords that came up, and the coaching moments that emerged. The two work together inside Aloware: Voice Analytics tells you how much your team is talking; Conversation Insight tells you how well they're talking.
How does AI sentiment and tone analysis work on customer calls?
Sentiment analysis runs on the full call transcript, scoring rep and customer tone independently (positive, neutral, negative) and tracking how that sentiment shifts across the conversation — so you can see whether a call started rough but ended well, or vice versa. Aloware tracks sentiment trends across calls, reps, and time periods, which lets you catch issues early (a rep whose customer-sentiment scores are trending down) without waiting for CSAT survey results to come back.
Can AI generate custom summaries for each call automatically?
Yes — and you control the categories. Define what matters to your team (rep pitch quality, objections raised, pricing discussions, next steps, competitive mentions, compliance disclosures) and Aloware's AI extracts those specific elements from every call into a structured summary. The summary lands in your CRM record automatically, so reps don't have to write call notes and managers don't have to chase them. You can search across all summaries by keyword to pull every call where a specific topic came up.
Can you track keywords like competitor names or product mentions across calls?
Yes. Keyword tracking flags every call where a specific term came up — competitor names, specific product features, pricing objections, compliance phrases, anything you want to monitor — and aggregates the frequency over time. So if "Aircall" mentions spike in week 3 of a quarter, you'll see it in the dashboard without anyone having to listen to a single call. The same engine drives advanced search across summaries: type any keyword and pull every call where it was mentioned, with the transcript context.
Is AI Conversation Insight included in Aloware, or is it a paid add-on?
It's included in the standard $30 per agent per month license — no separate AI add-on, no per-minute transcription fee, no usage caps on standard call volume. That includes AI call summaries, sentiment and tone analysis, keyword tracking, customizable summary categories, advanced search, time-stamped transcripts with playback, and instant coaching insights. Most teams replace a standalone conversation intelligence vendor (typically $80–$150 per seat) when they move to Aloware, which often funds the entire platform.
Ready to turn call trends into insight-packed action?
Empower your managers with AI-driven coaching tools, sentiment visibility, and smart performance tracking—no coding required.