We’re excited to announce the v11.14.0 release, packed with updates to help you manage communications more efficiently, improve CRM integrations, and simplify compliance workflows.
This release focuses on smarter call handling, improved data syncing, and new tools for admins and agents.
Released on August 27, 2025
SMS HubSpot inbox integration
Businesses using HubSpot can now send and receive SMS/MMS directly inside the HubSpot Conversations Inbox. This keeps SMS, email, and chat communications unified, so sales and support teams can manage all conversations in one place.
This integration simplifies workflows, improves response times, and ensures that messages don’t slip through the cracks.
See the interactive demo
Salesforce – Automatic call & SMS logging to opportunities
We’ve enhanced the Aloware–Salesforce integration to automatically log calls and SMS to both Contacts and Opportunities when they share the same phone number.
Now, whether calls and texts happen in Aloware or Salesforce, activities appear in both records. This eliminates manual data entry and improves the accuracy of reporting across Salesforce objects.
Push contacts to Salesforce, HubSpot, and HighLevel instantly
Admins can now take control of contact syncing by pushing records directly from Aloware into Salesforce, HubSpot, or HighLevel. No need to wait for the automatic sync — send the data when you need it.
With this update, you can:
- Set sync direction: choose outbound only or two-way sync depending on your workflow
- Select record type: push contacts, leads, or both based on your CRM setup
- Map fields: align data fields to ensure information transfers accurately
The new Push button ensures CRM data stays up to date in real time, especially useful for urgent updates or troubleshooting sync issues.
Customizable Salesforce activity subject lines
Admins now have full control over how activity subjects appear in Salesforce. Attributes like Direction, Disposition, From/To Numbers, and Agent can be reordered using a drag-and-drop interface, with a live preview before saving.
This makes activity logs clearer and easier to scan, putting the most relevant details front and center.
HighLevel – Custom field sync & new integration UI
We’ve redesigned the HighLevel integration to make it easier to manage and more powerful:
- A streamlined interface for connection health, sync controls, and property mapping
- Clearer options for sync direction (Bidirectional, Inbound)
- Support for Custom Field sync in addition to default HighLevel fields
Admins can now map HighLevel custom fields (like membership tiers, custom IDs, or lead sources) directly into Aloware, ensuring unique business data syncs smoothly across systems.
Connection tab
AloAi Voice Agents – Call disposition action
A new call disposition action is now available in AloAi Voice Agents, giving teams the ability to capture call outcomes in real time.
- Assign outcomes live: admins and agents can apply dispositions during a call, not just after it ends.
- Session-level tracking: dispositions are saved with each session for accurate reporting and automation triggers.
- Works across all agents: available for both inbound and outbound voice agents.
This update helps teams analyze performance more effectively and build workflows that react instantly to call results.
Team inbox enhancements
The Team Inbox has been upgraded to give both agents and managers a more efficient experience.
- Respect for visibility rules - Agents now only see the contacts they’re allowed to access, keeping inboxes cleaner and compliant with permissions.
- Unified inbox view for managers: Admins can view all team inboxes in a single place, making it easier to monitor conversations and ensure nothing slips through the cracks.
Contact import wizard – Assign contacts
Importing contacts is now faster and more organized. Admins can assign ownership during the import process, so contacts go directly to the right agent or team. This removes extra follow-up steps and ensures accountability is clear from the start.
Bulk call recording download via daily email
Accessing call recordings just got easier. With the new bulk download option, admins receive a daily email with links to all recordings from the previous day.
- Links remain active for 72 hours
- Even if no recordings are available, a confirmation email is still sent
This ensures you always know where your recordings stand—without having to search manually.
Stop call recording on external transfers
To help teams stay compliant, Aloware now automatically stops call recording when a call is transferred to an external number outside your company’s network.
- Partial recording saved - only the portion of the call handled before the external transfer is recorded.
- Automatic stop - recording ends as soon as the external party answers.
- Flexible control - admins can enable or disable this feature at both the Account and Line level.
This update ensures sensitive conversations remain private while maintaining compliance with internal and legal recording policies.
“Last repeat call routing” now includes outbound calls
The “last repeat call routing” option now tracks both inbound and outbound calls, ensuring repeat calls go to the correct agent and improving continuity for sales and support teams.
That wraps up v11.14.0! These updates give admins more control, reduce manual work for teams, and expand Aloware’s integration with CRMs and communication workflows.
Stay tuned, as we are already working on the next round of improvements.