This release includes a series of updates to improve usability, reporting, and visibility across integrations, inbox management, and AI workflows. The updates provide more structured interfaces, clearer audit trails, and better data segmentation for teams using Salesforce, HubSpot, and Aloware’s Inbox and Agent tools.
Aloware’s SMS messenger in Salesforce
Send SMS and manage messages from inside Salesforce
Aloware’s Talk2 Messenger is now embedded into the Salesforce interface. Users can send and receive SMS, MMS, emails, faxes, and attachments without switching tools.
Key functions include:
- Message scheduling and sending number selection
- Message logging directly to Salesforce contact records
- Use of templates and variables
- Real-time sync for outbound and inbound messages
Setup is available in Salesforce Lightning. Admins can configure permission controls and integration access from the CTI settings panel.
HubSpot speed-to-lead metrics
Track first engagements and response times in reports
Six new HubSpot properties are now available through Aloware’s property mapping. These fields track the timestamp of the first inbound or outbound engagement, by call or text. The data is synced one-way from Aloware to HubSpot and can be used in reports and contact views.
New fields include:
- First inbound/outbound call datetime
- First inbound/outbound SMS datetime
- First inbound/outbound engagement datetime
These timestamps help teams review follow-up times, prioritize contacts, and track sales responsiveness.
AloAi Agents: Easier to configure and smarter with context
Changes to UI layout, re-enrollment, and session context
Redesigned configuration layout
The AloAi configuration UI has been restructured with vertical tabs and tooltips. Settings are grouped into categories such as Configure, Instructions, Knowledge Base, Context, Schedule, and Custom Functions.
The new layout reduces configuration time and separates foundational and advanced options for easier navigation.
New: Re-enroll button on enrollment card
A Re-enroll button has been added to the enrollment card in both Voice and Text Agent panels. This allows users to re-enroll a contact without reopening the full configuration view. The action is confirmed with a toast message and does not affect other contact settings.
Agents now remember past conversations
AloAi Agents now maintain contact history across sessions and agent changes.That means:
- Contact info, past messages, and appointments stay accessible
- Session changes or agent reassignments won’t lose context
- AI Agents can reference past conversations for smarter replies
This update prevents loss of context when agents are reassigned or restarted, improving the continuity of responses.
Team Inbox enhancements: Advanced filters, scoped visibility, and smarter line handling
New Team Inbox filter modal
A new filter modal allows more advanced filtering inside Team Inbox.
Available filters include:
- Unread status
- My Contacts
- Direction and Channels
- Connected lines
- Last engagement date
Users can save filters for reuse and admins can create filters available account-wide. Filters can be applied through the modal or Quick Filter dropdown.
Visibility based on Teams
The “Ring Group Users Only” visibility option has been replaced by Team-Owned Only, which grants access to contacts owned by members of a user’s Teams.
The number of visibility options has been reduced to three:
- Everything
- Team-Owned Only
- Owned Only
Inbox-specific contact view
Users viewing a contact through a Team Inbox will now only see activity routed through that inbox’s connected lines. To see the full contact timeline, users must access the contact from the contacts page.
This update improves clarity and separates inbox activity from overall contact history.
IVR and dead-end line fallback support
IVR fallback inboxes
IVR and dead-end lines now support fallback inbox assignments. If a message or call is sent from one of these lines outside a Team Inbox (e.g., from the contact page), the communication will be logged in the assigned fallback inbox.
This replaces the older “Text Messaging Ring Group” behavior and ensures all messages are captured.
Ring group UI improvements
Visual indicators for Ring Group type
Ring Groups now show icons indicating whether they are linked to a Team Inbox or a Personal Inbox.
- Team Inbox = team icon
- Personal Inbox = person icon
Ring Group audit logs
All changes to Ring Groups are now recorded in the audit log, including:
- Creation
- Name changes
- Routing strategy updates
- Agent assignments
- Deletion
Each entry includes a timestamp, the user who made the change, the Ring Group ID and name, and before/after values. Changes to missed call settings are excluded.
