Effective coaching, right when it’s needed
With Aloware’s call coaching feature, supervisors can join calls to provide live guidance or assistance, whether silently through Whisper or directly via Barge. Empower agents with the support they need to handle complex customer interactions.
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Instant coaching and escalation for flawless calls
Barge
Join calls directly when needed for a hands-on approach. With Barge, supervisors can enter the call to speak with both the agent and customer, ideal for escalations or complex issues requiring immediate intervention.
Whisper
Guide agents in real-time without the customer hearing. With Whisper, supervisors can provide discreet coaching during live calls, helping agents stay on track and improve their responses.
Confidence on Every Call, For Agents and Supervisors
Real-time support for every call
With our call coaching tools, supervisors can offer live guidance during calls. Whether agents are navigating tricky questions or new reps need a bit of direction, managers can jump in to provide support exactly when it’s needed.
Stay behind the scenes with Whisper
Sometimes, a quiet nudge is all it takes. With Whisper, supervisors can offer advice directly to agents without the customer hearing. It’s perfect for real-time training and subtle guidance that keeps the conversation flowing smoothly.
Step in with Barge for assistance
When calls need extra help, supervisors can use Barge to join the call directly, speaking to both the agent and the customer. It’s an ideal way to handle escalations or provide hands-on support, ensuring customers feel heard and valued.
Seamless integrations that just work
Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.
Why growing teams rely on Aloware
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The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
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I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."
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Find the powerful insights hidden in your contact centre interaction data.