All the features you want in one platform

Define specific roles and permissions for team members to control access and maintain security.

Changes the enrolled contact's owner in a round-robin way.

Evaluate SMS campaign performance and engagement metrics to optimize your messaging strategy.

Automate responses and engage customers 24/7 with intelligent SMS bots.

Capture and log all SMS conversations within your CRM, providing a comprehensive view of communication history.

Instantly nurture new leads after form fills

Optimize your sales outreach with a dedicated dialer designed for effective prospecting and follow-ups.

Automatically adjust SMS scheduling to match your recipient's time zone when sending through automated sequences, ensuring messages are sent at the optimal time for engagement, no matter where your contacts are located.

Send an automatic text message to the enrolled contact.

Sends an SMS text message to a ring group with the enrolled contact's information.

Sends an email to the enrolled contact.

Sends an email to a ring group with the enrolled contact's information.

Sends an automatic picture MMS message to the enrolled contact.

Sends a ring voicemail to the enrolled contact.

Sends a webhook with the enrolled contact's information as payload.

Analyze customer sentiment during calls to better understand their feelings and improve your approach.

Gain full visibility into your sequence progress by viewing detailed information such as the contact, action taken, event, and timestamp.

Automate your outreach with sequences that guide customers through a structured communication process for better engagement.

Use a short, memorable 5-6 digit number for sending high-volume SMS campaigns, ideal for mass messaging, marketing, and customer notifications.

Access AI-driven transcriptions of calls while analyzing key conversation points, sentiment, and performance metrics to improve decision-making, customer experience, and agent efficiency.

Route the hottest leads to the top of your list

Assign leads based on rep skills and timely events

Send fresh leads first to the top of agents’ Power Dialer lists.

Starts an AloAi voice or SMS conversation.

Customize your sequences by adding a variety of actions, each step can be tailored to guide your contacts through a personalized engagement journey.

Keep your CRM up to date by automatically syncing contacts between your phone system and CRM, ensuring accuracy across platforms.

Automatically sync users between your phone system and CRM, streamlining team management and user assignments.

Send and receive SMS, MMS, fax, email, and notes all within your CRM

Make calls directly within your CRM using Aloware's in-CRM dialer integration. Apply tags, set dispositions, send messages, & more.

Track team performance and collaboration metrics to enhance productivity and achieve better results.

Organize team members into user groups for easier management and targeted communication.

Establish a national presence for your business with a toll-free number accessible in the US, UK, and Canada.

Define how a sequence is applied to your contacts based on contact disposition, call disposition, appointment status, contact details, and tags.

Remove leads from a sequence automatically when they respond to a message, pick up a call, opt out, or if an agent manually calls the lead.

Track and manage calls or messages that haven't received a response, ensuring no customer or lead interaction is overlooked and follow-ups are prioritized.

Utilize voice over internet protocol technology for cost-effective and high-quality calling solutions.

Log voicemail messages in your CRM to ensure that every customer interaction is documented and accessible.

Automatically convert voicemail messages into text, allowing you to quickly review and respond without needing to listen to each message.

Leave pre-recorded voicemail messages instantly during outbound calls, saving time and ensuring a consistent message is delivered every time.

A real-time display of key performance metrics, providing an overview of team activity, call status, and productivity to help manage operations and monitor performance at a glance.

Easily transfer calls by adding another user to the conversation before handing it off, ensuring smooth transitions and improved customer support.

Easily set up triggers with our webhooks to send Aloware data to any of your systems, enabling seamless communication and data flow across platforms.

Managers can listen in on calls silently (whisper) or join calls to assist agents directly (barge).

Trigger automated workflow actions based on call or message activity, helping you streamline follow-ups and task management in your CRM.

Create call or SMS triggers after form submissions.